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Privacy Policy
Processing of Personal Data
FPL Trading OÜ is committed to protecting the privacy of its clients and users. Accordingly, we have formulated these privacy policy principles, which cover the collection, use, disclosure, transmission, and storage of client data. Our online activities are in compliance with all relevant activities and the corresponding legal acts of the European Union and the laws of the Republic of Estonia.
Collection and Use of Personal Data
Personal data are the data that FPL Trading OÜ collects for the purpose of fulfilling a contract with an individual or for contacting them. The collection of personal data for regular clients may occur in the following ways:
- By providing contact information (including your name, personal identification number, postal address, phone number, email address, preferred method of contact) on our website or elsewhere (e.g., stores).
- Through the use of the website by client account information or cookies.
- When making a purchase or placing an order in our store or online store, by storing personal contact information or purchase preferences (FPL Trading Ltd may ask you to voluntarily provide personal data and personal information in certain areas of the website. Required personal data may include name, address, postal code, email address, phone number, and other information).
- When submitting a hire purchase application.
- Collection of other data.
We also collect anonymized data – data that cannot be directly associated with a specific individual (gender, age, language preference, location). We may also collect data about generalized customer activities on our website. These data are aggregated and used to provide more useful information to our customers and to understand which parts of the website, products, and services are of most interest. Aggregate data are treated as anonymized data in this privacy policy.
Use of Collected Personal Data
Using the collected personal data, we can inform clients about mybot.ee product news, campaigns, and upcoming events. A client who does not wish to be on our newsletter list or receive notifications about products of interest can remove themselves from the target audience group at any time. We also use the collected personal data for delivering goods and fulfilling obligations taken towards the client.
For better customer service, FPL Trading OÜ may disclose information about individual users to a third party who provides services to FPL Trading Ltd and is contractually obliged to keep the shared information confidential. Such a third party may be, for example, our partner responsible for the transportation of goods sold in the online store or for providing hire purchase services.
Modification of Collected Personal Data
The personal data collected for client identification and communication can be viewed, modified, and supplemented on our website in the “My Info” section. In case of a change in the email (user ID for robotec.pro website), we request clients to inform us, as the clients themselves cannot make this change.
Protection of Personal Data
FPL Trading OÜ implements all precautionary measures (including administrative, technical, and physical measures) to protect clients’ personal data. Access to modify and process data is restricted to authorized individuals only.
Security
All personal data of the client disclosed during the visit to the robotec.pro online store and the execution of purchases are treated as confidential information. An encrypted data transmission channel with banks ensures the security of the purchaser’s personal data and banking details.
Privacy Policy Terms and Changes
By starting to use our website or filling out a permanent client application, you have become acquainted with these principles and conditions and have agreed to them. We reserve the right to change the general terms of the privacy policy if necessary, notifying all permanent clients of the changes. For any questions or concerns about the privacy policy or data processing, please contact us at info@robotec.pro
Cookie Policy
Our website uses cookies and other similar technologies to provide a more complete and efficient browsing experience.
By browsing the mybot.ee websites in a browser that accepts cookies, you agree to the use of cookies and other similar technologies necessary for the correct viewing of these documents, as indicated in this document.
Information about Cookies and Web Beacons
Cookies are small text files that websites save in your browser or browser memory during browsing sessions. Like most other websites, we use these cookies to understand how users use our services and want to improve them accordingly.
A web beacon is a small image on a webpage or in an email that allows us to determine whether you have engaged with certain content or an email.
Essential Cookies
These cookies are crucial for our Site to operate so that you can navigate around it and use its features. Without these essential cookies, we may not be able to provide certain services and features, and our Site may not function as smoothly as we would like.
Essential cookies found on this Site may include:
Cookie Name: woocommerce_cart_hash
- Description: Stores an encoded string representing the contents of the WooCommerce shopping cart.
- Domain: robotec.pro
Cookie Name: _icl_current_language
- Description: Contains the current language of the page user.
- Domain: robotec.pro
Cookie Name: wordfence_verifiedHuman
- Description: Protects the site from malicious attacks.
- Domain: robotec.pro
Cookie Name: wp_woocommerce_session_e21d9b9fef97b45a4957a581638942c5
- Description: The cookie contains information about client identification and session expiration time. For visitors, this is a cryptographically strong ID generated randomly.
- Domain: robotec.pro
Cookie Name: woocommerce_items_in_cart
- Description: Stores the products in the shopping cart.
- Domain: robotec.pro
Cookie Name: wfvt_
- Description: This is a cookie for logged-in users.
- Domain: robotec.pro
Cookie Name: wpml_referer_url
- Description: This cookie is added every time you visit the page. It allows you to change the language of the page, and without this cookie, you may receive incorrect information.
- Domain: robotec.pro
Cookie Name: gridcookie
- Description: A theme cookie for the site’s page, used in web designing.
- Domain: robotec.pro
Performance Cookies
Performance cookies, sometimes also referred to as analytical cookies, collect information about how you use the Site and allow us to improve how the webpage functions. For instance, performance cookies can show us how you use our Site and enhance its functioning. These cookies can reveal to us the most frequently visited pages on our Site, outline the general patterns of Site usage, and allow us to identify any difficulties you may encounter while using the Site. They also help us determine the effectiveness of advertising.
The performance cookies found on this Site may include the following:
Cookie Name: _ga, _gid, _gat
- Description: A set of cookies for collecting information and compiling statistics on website usage without submitting personal data about individual visitors.
- Domain: robotec.pro
Cookie Name: _zlcmid
- Description: This cookie ensures functionality for live interaction with the customer.
- Domain: robotec.pro
How Does robotec.pro Use These Technologies?
robotec.pro uses these technologies to enhance user experience and improve the functionality of its website. By analyzing the data collected from these cookies, robotec.pro can understand user behavior on its site, such as which pages are visited most frequently and how users navigate through the site. This information helps in optimizing the website layout, making it more user-friendly, and ensuring that the content is relevant and engaging.
Additionally, the live interaction functionality provided by cookies like _zlcmid enhances customer support, allowing for real-time communication and assistance. This is particularly useful for addressing customer queries, providing support, and enhancing overall customer service.
In terms of advertising, the insights gained from performance cookies aid in evaluating the effectiveness of advertising campaigns. robotec.pro can adjust its marketing strategies based on which advertisements are performing well and which aren’t, ensuring that their marketing efforts are targeted and efficient.
Overall, the use of these technologies by robotec.pro aims to create a more responsive, efficient, and tailored browsing experience for its users.
Authentication and Navigation
Every time you log into your robotec.pro account, a session cookie is created, which allows you to stay logged in on all pages of the site; these cookies are essential for managing the purchase process.
Even anonymous visitors are tracked by a session cookie, which enables us, for instance, to count how many users visited our site, how long they stayed, and which pages they liked the most. This information helps us continually improve our website and over time enhance the page development to meet user expectations.
Session cookies do not collect personal data and are deleted at the end of the browsing session or when the browser is closed. These cookies play a crucial role in providing a seamless user experience, enabling users to navigate the site without the need to repeatedly log in on different pages. Additionally, the data collected from session cookies provide valuable insights into user behavior and preferences, aiding in optimizing the website for better performance and user satisfaction.
Statistics and Research
Cookies enable us to understand how visitors use our services and which features or content are particularly valued. For example, cookies can provide us with information about how many users visited a specific product page or what keywords they used to get there.
For collecting certain information, such as navigation statistics, our website uses Google Analytics. For more information about cookies created by Google Analytics.
Advertising
robotec.pro may use cookies and web beacons to assess the performance and effectiveness of advertisements and newsletters that offer quality content.
Disabling or Deleting Cookies
You can modify most web browser settings to either stop accepting cookies or to not allow them. Although some of our services’ cookies are not required, if they are fully deactivated, Mybot.ee websites may not function properly.
You can also delete cookies that have already been stored on your device. This can usually be done through your browser’s settings, where you can clear your browsing data and choose to remove cookies. Keep in mind that doing so might affect your experience on the site, as cookies are often used for saving preferences and keeping you logged in, which enhances the usability and personalization of websites.
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