Returns

According to the sales conditions of robotec.pro and the law established in the Republic of Estonia, the consumer has the right to return unused goods in the original packaging within 14 days.

The original packaging must be opened carefully, without causing any damage. If the buyer damages the packaging due to negligence, meaning that the product packaging could have been opened without damage, the seller has the right to demand compensation for the damage caused.

If the product shows signs of use or requires cleaning, the seller has the right to charge a fee for the time spent or the decrease in the value of the goods.

To return the product, follow these steps:

1. Send an email to info@robotec.pro.
2. Take the package to a Smartpost machine and use the same door code that you used to receive the package. Returning is as simple as receiving the goods – select ‘return’ at the machine, enter the code, and place the package in the machine. If you received the product by courier or in the white Smartpost cabinets, then the return must be registered in advance on the my.smartpost website.
3. Once the product has returned to us, we will ensure that it has not been used or damaged in any other way, and if everything is in order, we will refund the amount paid for the order within two working days. According to the law of the Republic of Estonia, the transportation cost incurred for the return will be deducted from the refundable amount.